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We're Hiring

East Coasters Bike Shops in Roanoke, VA and Blacksburg, VA is looking for great sales leaders to guide our front-of-the-shop team in each location. Applicants with management experience are preferred and pay is commensurate with experience. Experience working in a bike shop is a huge plus but not necessarily required. Sales and customer service experience is required as are solid leadership and interpersonal skills.
Attention to detail and great organizational skills are absolutely necessary as is a passion for customer service and a desire and ability to take initiative. Pay is commensurate with experience. We offer a solid bonus program, paid time off, great employee purchase programs and above-average pay  .

Details of the position

Leads training of sales staff to ensure the highest level of customer service and adherence to the values of the East Coasters vision.
Analyzes performance data to drive staffing decisions and training needs.
Masters point of sale system to maximize use of data in creating a great customer experience.  
Participates in hiring of sales staff.  
Ensures effective communication of company policies and initiatives with sales staff.
Masters all aspects of customer interactions including problem situations.
Can reliably work with all kinds of customers and bikes, meaning a solid knowledge of technologies as they relate to all bikes.
Works closely with service department on scheduling bikes for service.
Ensures proper processing of orders, inventory control, returns, and warranties.
Ensures sales floor is well stocked and properly merchandised with help of other sales staff.
Participates in the local cycling community.
Keeps up with all marketing and other efforts of East Coasters.

Are you ready to love your work?

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